FAQs
Frequently Asked Questions
Have a question about shopping with Buck & Doe’s Style Boutique? We’ve put together answers to some of our most frequently asked questions about online orders, shipping, in-store pickup, returns, inventory, and more.
Where is Buck & Doe’s Style Boutique located?
Buck & Doe’s Style Boutique is located inside Buck & Doe’s Mercantile in San Antonio, Texas. Shop with us in person or browse our selection online at BuckDoesStyle.com.
Can I shop Buck & Doe’s Style in person?
Absolutely! Buck & Doe’s Style Boutique is located inside Buck & Doe’s Mercantile, a locally owned San Antonio destination offering much more than just boutique shopping.
Along with our full selection of men’s and women’s apparel, accessories, gifts, and home goods, Buck & Doe’s Mercantile features indoor gun and archery ranges, a full-service archery pro shop and bow tech services, firearms and shooting accessories, gunsmithing, firearm rentals, training and classes, memberships, special events, and more.
Come shop, hit the range, take a class, get your bow ready for the season, or simply see what’s new — there’s always something happening at Buck & Doe’s.
Visit us at:
24250 US Hwy 281 N
San Antonio, TX 78258
Learn more about everything Buck & Doe’s Mercantile has to offer at BuckDoes.com.
Do you offer in-store pickup?
Yes! Free in-store pickup is available at our San Antonio location for eligible online orders.
Simply select In-Store Pickup at checkout. We’ll email you as soon as your order is ready, so please wait until you receive your Ready for Pickup confirmation before heading our way. Orders not picked up within 14 days may be cancelled and issued as store credit.
Do you offer free shipping?
Yes! We offer free standard shipping on orders of $100 or more within the United States. Orders under $100 ship for a flat $9. Your order subtotal is calculated after discounts and before taxes.
Some heavy, fragile, or oversized items aren’t eligible for free shipping. Any additional shipping charges will be shown at checkout.
Do you ship internationally?
At this time, Buck & Doe’s Mercantile ships only within the United States and does not offer international shipping. We appreciate your interest in shopping with us!
How quickly will my order ship?
Most orders ship within 1–3 business days. Orders are processed Monday–Friday, excluding holidays. Sales, holidays, and new launches may add 1–2 business days.
Once shipped, standard delivery typically takes 3–7 business days and expedited delivery 1–3 business days.
How can I track my order?
You’ll receive a tracking number by email once your order ships. Tracking can take up to 48 hours to update. If there’s still no update after 48 hours, email onlinesales@buckdoes.com with your order number.
Can I change or cancel my order after placing it?
Contact us as soon as possible at onlinesales@buckdoes.com.
We’ll do our best to accommodate changes or cancellations, but we cannot guarantee that an order can be changed once it has entered processing or been shipped.
What if I entered the wrong shipping address?
Please email onlinesales@buckdoes.com as soon as possible.
If your order has not yet shipped, we’ll do our best to update the address. Once an order has been processed or shipped, we cannot guarantee that the shipping address can be changed.
Additional shipping charges may apply if an order is returned to us because of an incorrect or incomplete address.
What is your return policy?
Eligible items can be returned within 30 days of delivery (or pickup) for store credit or an exchange. We don’t offer refunds to your original payment method, except for items that arrive damaged, defective, or incorrect.
To be eligible, items must be:
- Received back at our store within 30 days of delivery or pickup
- Unworn, unwashed, and undamaged
- Returned with original tags attached
- Returned with your order number or packing slip
Please email onlinesales@buckdoes.com before sending a return. Customers are responsible for return shipping costs, and original shipping charges are non-refundable.
Please see our full Return Policy for complete details.
Which items are final sale?
The following can’t be returned or exchanged: sale, clearance, or discounted items; personalized or custom items; jewelry; handbags; accessories; hats; sunglasses; personal care items; and gift cards.
Final sale items are only eligible for help if they arrive damaged, defective, or incorrect.
Can I exchange an item?
Yes, for a different size or color, as long as the item meets our return requirements. Just request an exchange when you email onlinesales@buckdoes.com. We’ll ship the new item once your return is received and approved, if it’s in stock. If it isn’t, we’ll issue store credit instead. You pay shipping on the replacement item.
Can I return something I purchased with a gift card?
Yes, if the item meets our return requirements. Approved returns are issued as store credit, just like any other return.
Are sale items returnable?
No. All sale, clearance, and discounted merchandise is final sale and can’t be returned or exchanged.
Can I return a gift I received?
Yes! Gift items that meet our return requirements can be returned for store credit in your name. Please include the original order number.
What if my order arrives damaged, defective, or incorrect?
Email onlinesales@buckdoes.com within 3 days of delivery with your order number and photos of the item, the damage, and the shipping box. Please keep all packaging until your claim is resolved. Once we confirm the issue, we’ll send a replacement and cover all shipping costs. If a replacement isn’t available, we’ll refund you.
What if my package is lost or marked delivered but missing?
If your package shows delivered but you can’t find it, check around your property and with neighbors, wait 24 hours, then contact the carrier. If it still hasn’t turned up, email us within 7 days of the delivery date.
If tracking hasn’t updated for 7 business days, email us within 14 days of your ship date and we’ll file a claim with the carrier. Please see our Shipping Policy for full details.
Is everything in your San Antonio store available online?
Not necessarily! Our San Antonio boutique carries a large and constantly changing selection, and not every item available in-store may be listed online.
With new merchandise arriving regularly, there’s always something new to discover when you visit us in person.
Do you get new arrivals often?
Absolutely. New arrivals hit Buck & Doe’s Style regularly, with fresh apparel, accessories, gifts, home goods, and seasonal favorites coming through our doors all the time.
Check our New Arrivals online or visit us in San Antonio to see what’s new.
What brands do you carry?
Our collection includes a wide variety of men’s and women’s apparel, accessories, gifts, and home goods from brands such as Poncho Outdoors, Ivy Jane, Sister Mary, Uncle Frank, Consuela, Jon Hart Design, KÜHL, Dear John, Sendero, Turtlebox, Nora Fleming, Tyler Candle Company, Tokyo Milk, and many more.
Our brands and inventory change throughout the year, so check back often for new additions.
Do you carry Poncho Outdoors in San Antonio?
Yes! Buck & Doe’s is San Antonio’s largest Poncho dealer, with a large selection of Poncho performance shirts, western shirts, polos, kids’ styles, and more.
Shop Poncho online or visit us in-store to see our current selection.
Do you sell gift cards?
Yes! Buck & Doe’s gift cards make an easy gift when you’re not sure what to pick. Contact us or visit our San Antonio location for current gift card options.
Do you offer any gift services?
Yes! Our team can help you find the perfect item for birthdays, holidays, anniversaries, corporate gifts, and other special occasions. We also offer gift cards and custom monogramming on select products for a personalized touch.
Do you offer bulk or wholesale orders?
We offer bulk and special orders on qualifying orders for businesses, organizations, events, and groups. Contact our team at onlinesales@buckdoes.com or call 830-980-3637 with the products and quantities you need, and we’ll provide a custom quote based on availability and manufacturer pricing.
How can I contact you about an online order?
For questions regarding online orders, shipping, returns, or in-store pickup, contact:
Buck & Doe’s Style Boutique
24250 US Hwy 281 N, San Antonio, TX 78258
Email: onlinesales@buckdoes.com
Phone: (830) 980-3637
We’re always happy to help!