Shipping Policy

At Buck & Doe’s Style Boutique, we’re excited to get your order headed your way! Whether you’re shopping with us from right here in San Antonio or across the country, our team takes care in preparing and packing every order.

Shipping Rates & Free Shipping

We offer FREE standard shipping on qualifying orders of $100 or more within the contiguous United States.

Orders under $100 will be charged shipping based on the available rate shown at checkout.

Free shipping may exclude oversized, heavy, specialty, or otherwise restricted items. Any applicable shipping charges will be displayed at checkout before your order is completed.

Order Processing

Orders are typically processed and prepared for shipment within 1–3 business days, excluding weekends and holidays.

During holidays, sales, special events, or periods of high order volume, processing times may be slightly longer. Once your order has shipped, you will receive a shipping confirmation with tracking information when available.

Shipping & Delivery

Delivery times vary depending on the destination, carrier, and shipping service selected. Estimated delivery dates provided at checkout or by the shipping carrier are estimates and are not guaranteed.

Buck & Doe’s Style Boutique is not responsible for carrier delays caused by weather, service disruptions, holidays, incorrect delivery information, or other circumstances outside of our control.

In-Store Pickup in San Antonio

Shopping local? We offer free in-store pickup at our Buck & Doe’s location in San Antonio, Texas.

Select In-Store Pickup at checkout when available. Once your order has been prepared, you’ll receive a notification letting you know it’s ready for pickup.

Please wait until you receive your Ready for Pickup notification before coming in so we can make sure your order is ready and waiting for you.

Tracking Your Order

When tracking is available, tracking information will be sent to the email address or phone number provided with your order.

Please allow time for the carrier to update tracking information after your shipping confirmation is received.

Lost, Stolen or Damaged Packages

At Buck & Doe’s Style Boutique, we take great care in preparing and shipping every order. While we work with trusted shipping carriers, circumstances outside of our control can occasionally affect delivery.

Lost or Missing Packages

If your package has not arrived and tracking information indicates that it is delayed or potentially lost in transit, please contact us at onlinesales@buckdoes.com.

Our team will assist in reviewing the tracking information and, when appropriate, initiating a claim or investigation with the shipping carrier.

All lost-package claims are subject to carrier investigation and verification. Refunds or replacements are not automatically issued for packages reported as lost or missing. Any resolution will be determined following a review of the shipment details, carrier findings, and applicable circumstances.

Packages Marked as Delivered

Once a shipping carrier confirms that a package has been delivered to the address provided at checkout, the order is considered fulfilled.

If your tracking information shows Delivered but you have not received your package, we recommend checking the surrounding delivery area, with household members or neighbors, and contacting the carrier directly.

Buck & Doe’s Style Boutique is not responsible for packages that are lost, misplaced, or stolen after confirmed delivery. Refunds or replacements will not be issued solely because a package cannot be located after being marked delivered. We are happy to assist by providing available tracking and shipment information to support a carrier investigation.

Damaged Packages

If your order arrives damaged, please contact us at onlinesales@buckdoes.com within 48 hours of delivery.

Please include your order number, a description of the damage, and clear photographs of the merchandise and original packaging.

Our team will review the information and work toward an appropriate resolution. Please retain all original packaging until the issue has been resolved, as it may be required for a carrier claim.

Incorrect Shipping Information

Customers are responsible for providing accurate and complete shipping information at checkout. Buck & Doe’s Style Boutique is not responsible for lost or undeliverable packages resulting from incorrect or incomplete addresses provided by the customer.

Additional shipping charges may apply if an order must be returned or reshipped due to an address error.

Our Commitment to Customer Service

As a locally owned small business, customer service is one of our highest priorities. While shipping issues are not always within our control, we are committed to assisting our customers throughout the claims process and reviewing each situation fairly.

Returns

Shipping charges are non-refundable. Customers are responsible for return shipping costs unless otherwise determined by Buck & Doe’s Style Boutique.

For complete information regarding eligible returns, exchanges, and final-sale merchandise, please review our Return Policy.

Questions About Your Order?

Have a question about shipping, pickup, or an online order? We’re happy to help.

Buck & Doe’s Style Boutique
San Antonio, Texas
Email: onlinesales@buckdoes.com

Thank you for shopping with a locally owned San Antonio business and supporting Buck & Doe’s Style Boutique!

Buck & Doe’s wants to make returns as simple and straightforward as possible. Eligible merchandise may be returned for a refund to the original form of payment (including applicable sales tax) or for a Buck & Doe’s Gift Card, at the customer’s choice, when all of the following conditions are met:

• Merchandise must be returned within 30 calendar days of the original purchase date.
• Merchandise must be in its original, unused and unworn condition with all original tags attached, unless the item has a manufacturer’s defect.
• Merchandise must be accompanied by the original Buck & Doe’s receipt or gift receipt.
• All sale merchandise is Final Sale and is not eligible for return or exchange.

Online & Shipped Orders

For merchandise purchased online or shipped to the customer:

• The customer is responsible for all costs associated with shipping merchandise back to Buck & Doe’s.
• Original shipping charges are non-refundable.
• Return shipping costs are also non-refundable.
• We recommend using a trackable shipping method when sending a return. Buck & Doe’s is not responsible for return packages lost or damaged in transit.

Exchanges

If merchandise is exchanged, the original item will be processed as a return and your account will be credited accordingly. The replacement merchandise will then be processed as a new purchase.

Purchases Made with a Gift Card

If returned merchandise was originally purchased using a Buck & Doe’s Gift Card, the refund will be credited back to that Gift Card if it still has an available balance. If the Gift Card has a $0.00 balance, a new Buck & Doe’s Gift Card will be issued for the eligible return amount.

Questions About a Return?

For questions, concerns, or assistance with an online return, please contact us at onlinesales@buckdoes.com.